Refund policy

We offer a 30-day return period, meaning you have 30 days after receiving your item to request a return.

ELIGIBILITY

For change-of-mind returns, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

For hygiene reasons, grooming products that have been used or opened generally cannot be returned for change of mind. This does not affect your rights if the product is faulty, damaged, unsafe, incorrectly supplied, or not as described.

STARTING A RETURN

To request a return, contact us through our store Contact page before sending the item.

If your return is accepted, we will provide instructions and the correct return address. Do not return an item to the sender or supplier address unless we instruct you to do so. Items returned without prior approval may not be accepted.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us promptly if it is damaged, faulty, incorrect, or missing parts. Include your order number and clear photographs where possible so we can assess and resolve the issue.

RETURN SHIPPING

For approved change-of-mind returns, the customer is responsible for return shipping costs.

If an item is faulty, damaged, incorrectly supplied, or covered by an applicable consumer guarantee, Noble will provide an appropriate remedy and cover reasonable return costs where required by law.

EUROPEAN UNION ORDERS

Customers receiving goods in the European Union may have the right to cancel or return an eligible order within 14 days without providing a reason. The item must be unused and in its original condition and packaging, except where applicable law provides otherwise.

REFUNDS

We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional processing time.

Original delivery charges are generally not refundable for change-of-mind returns.

AUSTRALIAN AND NEW ZEALAND CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other applicable law that cannot lawfully be excluded.