Choosing a formula
Tell us the texture you enjoy, the ingredient you are checking or the set you have in mind.
From Seoul. Sourced through our Korean fulfilment partner and dispatched from its Seoul warehouse.
Care by Noble authenticity guarantee: if an item is confirmed inauthentic, we will refund it and cover reasonable return postage.
Tracked delivery from Korea. Allow 24–48 calendar hours for preparation, plus the destination transit estimate.
Standard delivery A$9.95; complimentary from A$150 after discounts.
Eligible unopened change-of-mind returns may be requested within 30 days. Return postage to New Zealand is paid by the customer. Return details
Ask Care by NobleFormulations may change. Check the ingredient list on the packaging supplied with your order.
Request current ingredient detailsTracked delivery from Korea. Allow 24–48 calendar hours for preparation, plus the destination transit estimate.
Standard delivery A$9.95; complimentary from A$150 after discounts.
Transit times are estimates after dispatch. Weekends, public holidays and customs or carrier delays may extend delivery.
Eligible unopened change-of-mind returns may be requested within 30 days. Return postage to New Zealand is paid by the customer.
Faulty, damaged, incorrect or misdescribed items are handled separately under your consumer rights. Contact Care by Noble before arranging a return.
Shipping & delivery · Return detailsWhat would you like to change, and what do you already love? Explore a concern or start with your familiar routine.
Personal guidance
Thoughtful help with formulas, textures and the routine you already use. Tell us what you are considering, and what you would like to understand before choosing.
Send a note at any time. We will reply personally as soon as we can.
Tell us the texture you enjoy, the ingredient you are checking or the set you have in mind.
For delivery, packaging or return questions, include your order number so we can help.
Care by Noble
Sourced through our Korean fulfilment partner and dispatched from its Seoul warehouse.
Care by Noble authenticity guarantee: if an item is confirmed inauthentic, we will refund it and cover reasonable return postage.
Batch codes and expiry details vary by shipment. If you need a particular expiry window or batch detail, ask Care by Noble before ordering. Follow the date and period-after-opening guidance on the packaging you receive.
Ask Care by NobleYour everyday skincare
When a favourite is running low, a reminder can help you plan the next bottle. Tell us what you use and when you would like a note.
This requests a personal reminder. It creates no recurring order, subscription or payment. Ask us to stop the reminder at any time.
Returns & Refunds
Last updated 23 October 2026
For assistance with a return or an issue with your order, contact atmenoble@gmail.com. Please include your order number so we can help.
NOBLE offers a 30-day return period for eligible change-of-mind purchases, in addition to your rights under applicable consumer law.
Change-of-mind returns
You may request a return within 30 days of receiving your order.
To qualify under our voluntary return policy, items must be:
- Unused and unopened, with any original hygiene seals intact.
- In their original condition and packaging.
- Accompanied by your order number or another valid proof of purchase.
For hygiene reasons, opened or used skincare, cosmetics and other personal-care products are not eligible for change-of-mind returns.
These conditions apply to our voluntary return offer. They do not limit your rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described, or where statutory cancellation rights apply.
Requesting a return
Email atmenoble@gmail.com with your order number, the products you wish to return and the reason for your request. You do not need to provide a reason when exercising an applicable statutory right to cancel.
Please contact us before posting your return so we can confirm the instructions and identify your parcel. Our return process does not require prior approval to exercise a statutory right.
Returns are sent to:
Noble Returns
169 Maraetai Drive
Maraetai, Auckland
New Zealand
Our returns address is separate from our dispatch location in Korea and our Australian business contact address. Do not send returns to our fulfilment partner or to the sender address printed on your parcel.
Pack your return securely and retain your proof of postage. We recommend using a tracked delivery service.
Return postage and exchanges
For change-of-mind returns, you are responsible for the cost of postage to our New Zealand returns address. International return postage may be higher than domestic postage.
We do not charge a restocking fee.
Original delivery charges are not refunded for voluntary change-of-mind returns unless required by applicable law.
We do not offer direct change-of-mind exchanges. You may return an eligible item for a refund and place a new order for your preferred product.
Damaged, faulty or incorrect products
Please inspect your order when it arrives and contact us promptly if a product is damaged, leaking, faulty, incorrect, unsafe or not as described.
Provide your order number and a description of the issue. Where possible, include clear photographs of the product and packaging to help us assess the problem. An unboxing video is not required to exercise your consumer rights.
We will assess the issue and arrange an appropriate remedy under applicable law. This may include a replacement, refund or another remedy appropriate to the circumstances. We will cover reasonable return costs where required by law.
Please keep the affected product and packaging while we confirm the next steps. A physical return may not be necessary, so contact us before arranging postage.
You should deal directly with NOBLE. You do not need to contact our supplier or wait for our supplier to compensate us before receiving a remedy to which you are entitled.
Missing items and undelivered orders
If an item is missing, or your order has not arrived within its estimated delivery period, email atmenoble@gmail.com with your order number.
Some orders may arrive in separate parcels. We will check the fulfilment and tracking information, investigate with our delivery partners and arrange an appropriate resolution.
Our supplier’s investigation periods, claim deadlines, insurance terms and compensation limits do not restrict your statutory rights against NOBLE.
Refunds
For an eligible return under our voluntary 30-day policy, we will inspect the returned goods and notify you of the outcome.
We will issue an approved refund to your original payment method within 10 calendar days of receiving the returned item. Your bank or payment provider may take additional time to display the payment.
Refunds reflect the amount paid for the returned products, including applicable discounts. Refunds required by law will be handled within the relevant statutory timeframe.
If an expected refund has not appeared after your payment provider’s processing period, contact us for assistance.
Order changes and cancellations
To request a cancellation or address change, email atmenoble@gmail.com as soon as possible after ordering.
We will check whether your order can still be amended or stopped. Once the last-mile tracking number has been generated and the parcel handed to the carrier, our fulfilment partner cannot modify the shipment.
This operational limitation does not affect statutory cancellation rights or your eligibility to return an item under this policy.
United Kingdom and European Union customers
Where UK or EU statutory withdrawal rights apply, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days after notifying us to send the goods back.
You may inspect products as you would in a shop. Where permitted by law, we may deduct an amount for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
A statutory hygiene exception may apply to sealed products that are unsuitable for return for health or hygiene reasons once unsealed. This does not remove rights relating to faulty or misdescribed goods.
You are responsible for direct return postage to our New Zealand address unless we are legally required to cover it.
For a qualifying statutory cancellation, we will refund the purchase payment and the standard outbound delivery charge within 14 days of receiving your cancellation notice. Where permitted, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Additional charges for a premium delivery service above the standard delivery cost are not refundable unless required by law.
Our voluntary return conditions do not restrict these statutory rights.
Your consumer rights
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or other applicable consumer laws.
Our voluntary 30-day return period is not a deadline for statutory claims. Original packaging, unopened condition and photographs are not mandatory conditions for exercising statutory rights.
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact NOBLE
Email: atmenoble@gmail.com
Phone: +64 22 649 5269